Innovators

Sandra Santos

Senior Project Specialist, Ambulatory Management Team, Massachusetts General Hospital/Massachusetts General Physician Organization

Expertise: Direct Scheduling in Primary Care @ Massachusetts General Hospital

Leads consulting engagements in outpatient areas, facilitate collaborations with physicians, administrative leaders, and staff at all levels. Focuses on Patient Access.
As an Epic Credentialed trainer was training physicians during the Epic implementation on the clinical side but also did administrative staff training in Epic during the Revenue Cycle implementation
Previously, Sandra served as a Team Lead for the MGPO Budget and Analytics department for 5 years
Received her Bachelor of Science, Business Management with a minor in Finance at UMASS Boston.

Craig Cochran

Senior Project Specialist, Ambulatory Management Team, Massachusetts General Hospital/Massachusetts General Physician Organization

Expertise: Direct Scheduling in Primary Care @ Massachusetts General Hospital

Craig leads patient access analytic and improvement projects at various MGH departments including Primary Care, Gastroenterology, and Cardiology.
Received his Master of Public Administration and Health Policy at the George Washington University
Previously, Craig managed the MGH Diabetes Center for 6 years and also served for 3 years as a manager in the MGH Emergency Department responsible for emergency preparedness efforts.

Alexander Young, MD

Professor, UCLA Department of Psychiatry; Director of Health Services

Director of Health Services, VA Mental Illness Research, Education and Clinical Center in Southern California

Senior Scientist, RAND

Expertise: Weight Management for Patients with Serious Mental Illness via “Weight Web” Computerized Peer Coaching @ Greater Los Angeles VA Medical Center

Dr. Alexander S. Young is a psychiatrist & health services researcher.
He led EQUIP, a controlled trial with 801 patients with serious mental illness at 8 VA medical centers in 4 states, in partnership with policymakers.
He led WebMOVE, a randomized controlled trial of the effectiveness of a personalized computer system with peer coaches to help people with serious mental illness improve their diet and activity, and lose weight.
Leading a multi-site VA controlled trial of the effectiveness and budget impact of a patient centered medical home tailored to improve general medical care, psychiatric treatment and cardiovascular health in patients with serious mental illness.

Paul Giboney MD

Associate Chief Medical Officer, LA Department of Health Services

Expertise: eConsults @ the LA Department of Health Services

Currently serves as Associate Chief Medical Officer of the Los Angeles Department of Health Services
Previously served as Director of Specialty Care for the Department of Health Services in LA
Trained as a primary care doctor. Previously worked at Clinica Msr. Oscar Romero, a non-profit community health center in LA.
Graduated from the Northwestern University School of Medicine

Andrea Feinberg, MD

Chief Health Officer, Geisinger Health System

Expertise: Diabetes Management via Food as Medicine "Fresh Food Farmacy" in Primary Care @ Geisinger Health System

Board certified Internal Medicine physician with fellowship in Pulmonary and Critical Care
Designed Geisinger's Fresh Food Farmacy, a pioneering initiative that uses a “food as medicine” approach to treat Type 2 diabetes
Former Assistant Professor of Medicine at UCLA David Geffen School of Medicine
Former Medical Director, Clinical Chief for Internal Medicine, Pulmonary & Critical Care practice at Cedars-Sinai Medical Center, Los Angeles

Yhenneko J. Taylor, PhD

Director of Health Services Research, Center for Outcomes Research and Evaluation (CORE) at Atrium Health.

Expertise: Emergency Department Discharges to Medical Home @ Carolinas HealthCare System Anson

Director of Health Services Research for the Center for Outcomes Research and Evaluation (CORE) at Atrium Health.
Holds an appointment as a Research Assistant Professor in the Department of Public Health Sciences at the University of North Carolina at Charlotte where she serves on the Public Health Programs Advisory Board.
Research interests include access to care and outcomes of pregnancy, health outcomes in early childhood, social determinants of health and improving health care for people in vulnerable groups.
Received her PhD in health services research from the University of North Carolina at Charlotte and her masters in statistics from North Carolina State University.

Karl Laskowski, MD MBA

Founder, Brigham Care Redesign Incubator Startup Program

Associate Medical Director, Brigham & Women’s Physicians Organization

Expertise: Improving Colonoscopy Prep & No-Show Rates via Medumo’s Text Message Reminder System @ Brigham & Women’s Hospital

Dr. Karl Laskowski created and leads grassroots incubator to support and evaluate local care redesign efforts.
Leads efforts across BWPO engaging in novel bundled contracting agreements and has expertise in engaging clinicians in innovation, care redesign, and value improvement.
Graduate of Yale University School of Medicine and Harvard Business School, and the trained in Internal Medicine at Brigham and Women’s Hospital, where he continues to have an active clinical practice.

Kathryn Zager, MS

Social Research Specialist, UNC Charlotte Urban Institute

Expertise: Emergency Department Discharges to Medical Home @ Carolinas HealthCare System Anson

Works on the Quality of Life Explorer and has worked with Atrium Health. Also works with census data, neighborhood analyses and GIS mapping.
Research interests include the spatial aspects of health and healthcare, urban/rural connections and place based policy.
Received a bachelor's degree in geography in 2012 from Macalester College and in 2014 she earned a master's degree in geography from UNC Charlotte.

Ella Schwartz

Director of Operations, Community Health Center Network

Expertise: eConsults via RubiconMD to support Medicaid Primary Care Providers @ the Community Health Center Network (CHCN)

Director of Operations at Community Health Center Network (CHCN), a healthcare nonprofit that supports federally qualified health centers with business operations related to managed care.
At CHCN, Ella is responsible for the operational departments including claims, customer care, and provider services.
Before joining CHCN, Ella developed and implemented Medicaid policy for the state of Texas and evaluated health plan performance under the 1115 Waiver.
She received her masters and bachelors degrees from the University of Texas at Austin.

Laura Miller, MD

Chief Medical Officer, Community Health Center Network

Expertise: eConsults via RubiconMD to support Medicaid Primary Care Providers @ the Community Health Center Network (CHCN)

Chief Medical Officer for the Community Health Center Network which serves over 140,000 managed Medi-cal members in Alameda and Contra Costa Counties. She joined CHCN in early 2015 as Associate Medical Director
Served as Associate Medical Director LifeLong East Oakland Clinic from 2006 to 2014. During her tenure at LifeLong, she led the Over Sixties Hospital service and worked on many quality improvement initiatives.
She completed the UCSF-CHCF Health Care Leadership Fellowship in 2014.
Dr. Miller received her undergraduate degree from Wesleyan University, and was a Fulbright Scholar in Ecuador. Her medical degree from Harvard Medical School and completed her Internal Medicine residency at the University of California, San Francisco.

Mara Sansevero MS, RD, CDE

Senior Nutritionist & Certified Diabetes Educator, Brigham and Women's Advanced Primary Care Associates, South Huntington

Expertise: Diabetes Management via Team-Based Approach with Pharmacist & Dietitian Support @ Brigham & Women’s Hospital - South Huntington

Received a Masters of Nutrition from the Tufts University Friedman School of Nutrition Science and Policy and completed her dietetic internship at Tufts Medical Center.
12+ years as a certified diabetes educator and 15+ years of clinical experience in an outpatient setting
Past experiences include East Boston Neighborhood Health Center’s Elder service plan and Cambridge Health Alliance’s primary care, medical specialties, HIV clinic, and their migraine clinic.

Rishikesh Dalal, MD

Medical Director for Value and Efficiency , Mount Sinai Health Partners

Expertise: Opioid Prescription Guidelines and Monitoring at New York-Presbyterian Medical Groups

Dr. Dalal currently serves as Medical Director for Value and Efficiency at Mount Sinai Health Partners.
Prior to joining Mount Sinai, Dr. Dalal served as Medical Director for Physician Services at New York-Presbyterian.
Currently serves on the Greater New York Hospital Association (GNYHA) Opioid Advisory Group.
He received his BA from Harvard University and his MD from Washington University School of Medicine in Saint Louis, MO. He trained in internal medicine at Bellevue and NYU Hospitals and holds an MPH in Health Policy & Management from Columbia Mailman School of Public Health.

Janine Resilard, MSN-Ed, RN

Clinical Educator, Unity Health Care

Expertise: Nurse Billable Visits in Primary Care @ Unity Health Care

Experience in various community health care settings, public health, and clinical research in NY, FL, DC and MD for over 14 years
Role at Unity Health Care involves inter-professional collaborative team-based development and training, nursing education and nursing recruitment.
Adjunct Nursing Faculty for Community Health and Pediatrics at Chamberlain University

Julie Tishler, MD

Director of Quality, Primary Care, Tufts Medical Center

Assistant Professor, Tufts University School of Medicine

Expertise: Diabetes Testing Automation @ Tufts, A program to enhance hypertension management at an urban, academic primary care clinic, Opioid Prescribing Optimization @ Tufts

Dr. Tishler is an internal medicine/primary care physician at Tufts Medical Center
She directs all quality initiatives and a multidisciplinary quality team for Tufts Primary Care, and serves as an Assistant Professor at Tufts School of Medicine
Prior to her role at Tufts, she worked at Dimock Health Center in Boston for many years

Kaitlin O'Rourke, PharmD

Pharmacist, Brigham and Women's Advanced Primary Care Associates, South Huntington

Expertise: Diabetes Management via Team-Based Approach with Pharmacist & Dietitian Support @ Brigham & Women’s Hospital - South Huntington

Received her Doctor of Pharmacy degree at MCPHS University, and completed a Post Graduate residency at Beth Israel Deaconess Medical Center in Boston, MA
Her residency project was utilized for a CMS grant that was awarded $4.9 million dollars to fund a post discharge program to reduce readmissions.
Prior to joining South Huntington, initiated a pharmacist led hypertension program.
Additionally taught a pharmacotherapeutics seminar at MCPHS University.

James Heckman, MD

Assistant Medical Director & Director of Team Based Initiatives, Healthcare Associates, Beth Israel Deaconess Medical Center Boston

Expertise: Scribes in Primary Care @ Beth Israel Deaconess Medical Center

Board certified internal medicine physician
Directs team-based medical initiatives and serves as an assistant medical director at Beth Israel Deaconess Medical Center's main academic primary care practice
2016-2017 Linde Family Fellow in Primary Care Leadership
2013 Beth Israel Deaconess Internal Medicine Residency Primary Care Track
Passionate about process redesign and systems thinking

Carlos Reines

Product and Account Lead, RubiconMD

Expertise: eConsults via RubiconMD to support Medicaid Primary Care Providers @ the Community Health Center Network (CHCN)

Originally from Spain, he’s passionate about leveraging technology to drive change in healthcare.
Previously, Carlos has worked at Siemens Healthcare and led a division at Telefonica, one of the largest telecom companies in the world.
He earned Masters’ in both Bioengineering and Telecom Management in Madrid, and an MBA from Harvard.

Nwando Olayiwola, MD

Chief Clinical Transformation Officer, RubiconMD

Expertise: eConsults via RubiconMD to support Medicaid Primary Care Providers @ the Community Health Center Network (CHCN)

Family physician and the inaugural Chief Clinical Transformation Officer for RubiconMD, a leading eConsult platform that improves primary care access to specialty care for underserved patient
Provides clinical care to underserved patients at the Zuckerberg San Francisco General Hospital and is an Associate Physician and Clinical Instructor at UCSF.
Prior to her role at RubiconMD, she served as the Director of the Center for Excellence in Primary Care at the University of California, San Francisco
Previously served as the Chief Medical Officer of the largest Federally Qualified Health Center system in Connecticut, Community Health Center, Inc. (CHCI).
Named one of America’s Top Family Doctors by the Consumers Research Council of America annually and received the Harvard School of Public Health Alumni Emerging Professional Award.

Daniel Croymans, MD MBA MS

Primary Care Physician, Dept of Medicine Quality Team, UCLA Health

Expertise: Chronic Disease Management via Health Coaches, Wearables, and SMS Integration @ UCLA Health

Primary care physician at UCLA Health and Principal Investigator of UCLA MyLife Study.
Serves on the Dept of Medicine’s Quality team where he focuses on clinical operations.
Previously a Resident Informatics Scholar and Quality Improvement Scholar at UCLA Health.
Worked with the UCLA Business of Science Center to scale population health strategies at Vanderbilt University Medical Center.

Stacy Tessler Lindau, MD, MAPP

Professor, University of Chicago School of Medicine

Founder and Chief Innovation Officer, NowPow, LLC

Expertise: Alleviating Food Insecurity via Feed1st @ The University of Chicago

Her work and lab focuses on engineering solutions to injustice
Examples of solutions she has developed include Feed1st, MAPSCorps, CommunityRx and WomanLab
She also founded NowPow, a social enterprise IT company, and MAPSCorps, a community asset mapping organization
Leads the Program in Integrative Sexual Medicine at the University of Chicago Medicine and directs WomanLab, a virtual platform to promote preservation of female sexual function after cancer

Megan DePumpo, AM

Director of Research Operations and Strategy, Lindau Lab at the University of Chicago

Expertise: Alleviating Food Insecurity via Feed1st @ The University of Chicago

Leads strategic planning, grant analysis, operations, and relationship management with the Lab's stakeholders
Oversaw the development of the Feed1st Pantry to its first ED site in 2016 and its first ambulatory care setting in 2017
Bachelor's Degree in English and Women's and Gender Studies from Boston College
Master's in Social Administration from the University of Chicago

Elizabeth Joy, MD

Expertise: Screening, Brief Intervention, & Referral to Treatment for Social Determinants of Health @ Intermountain Health Care

Practices Family Medicine and Sports Medicine at the Salt Lake Clinic LiVe Well Center
Adjunct faculty member at the University of Utah School of Medicine in the Department of Family and Preventive Medicine, and in the University of Utah College of Health Department of Nutrition & Integrative Physiology
Immediate Past President of both the American College of Sports Medicine (ACSM), and the Female Athlete Triad Coalition
Serves on the Exercise Is Medicine Steering Committee for the ACSM, and chairs the EIM Clinical Practice Committee, and chairs the Healthcare Workgroup for the National Physical Activity Plan

Cynthia So-Armah MD MPH

Assistant Director of Quality Improvement, Brigham and Women's Hospital & Brookside Community Health Center

Expertise: Patient Reported Outcomes in Primary Care @ Mass General, Medicare Visit Workflows @ Brookside Community Health Center

Dr. So-Armah is a PCP and lead physician for QI at Brookside Community Health Center in Jamaica Plain, MA
Assistant Program director of QI for the Brigham and Women's Hospital internal medicine residency program
She is a graduate of UCSF Medical School and completed her residency in primary care/internal medicine at Brigham and Women's Hospital.
Prior to pursuing medicine, co-founded a non-profit organization called Yspaniola that promotes quality education and full citizenship for Dominicans and Dominicans of Haitian descent living in bateys of the Dominican Republic

Carly McCord PsyD

Director of Clinical Services, Telehealth Counseling Clinic, Texas A&M University

Expertise: Mental Health Counseling via Telehealth @ Texas A&M University

Research Assistant Professor, Department of Health Promotion & Community Health Sciences
Adjunct Professor, Department of Educational Psychology
Responsible for daily operations of clinic, coordinates three practicum programs for psychology doctoral students & graduate students in public health
Expertise in starting and supervising successful, innovative training and supervision model for telepsychology

Dara Koppelman, MHSA, RN, BSN

Chief Nursing Officer, Mary's Center

Expertise: Nurse Billable Visits @ Mary’s Center FQHC

Holds Executive Masters in Health Systems Administration from Georgetown University, Bachelors in Nursing from Johns Hopkins University, and Bachelors in Psychology from University of Maryland
Former Nurse Manager at the Georgia Avenue Clinic
Interests and expertise include public health nursing, women’s health, nursing leadership, teaching & mentoring

Jane Erb MD

Assistant Professor of Psychiatry, Brigham and Women's Hospital

Expertise: Medicare Visit Workflows @ Brookside Community Health Center

Dr. Erb completed residency in Psychiatry at the UCLA Neuropsychiatric Institute
Worked with BWH Population Health to build an integrated behavioral health program to care for the psychiatric needs of patients in the primary care setting
Helped establish the integrated behavioral health model at South Huntington Primary Care Associates and has since worked with BWH Primary Care leadership to guide the roll out of collaborative care at all BWH practices
Now working on integration of depression care into the daily workflow of all Partners primary care practices

Stuart Pollack MD

Medical Director, South Huntington Primary Care Associates

Region 1 Medical Director, Brigham Primary Care Center of Excellence

Expertise: Diabetes Management via Team-Based Approach with Pharmacist & Dietitian Support @ Brigham & Women’s Hospital - South Huntington, Behavioral Health Integration in Primary Care @ Brigham & Women's Hospital - South Huntington, Scribes in Primary Care @ Brigham & Women's Hospital - South Huntington

Dr. Pollack has been a General Internist for 22 years
Previously, was the Chair of GIM and Regional Medical Director at the Fallon Clinic (Reliant Health) in Worcester, MA
Midcareer, became interested in the future of primary care and after time with Partners in Foxboro, MA became Medical Director at South Huntington Primary Care Associates
South Huntington is a Level 3 PCMH, and has received awards from the Society of General Internal Medicine, the American Board of Internal Medicine, and the Annals of Family Medicine

Erika Pabo MD MBA

Medical Director, Primary Care & Central Population Health Management, Brigham and Women's Hospital

Expertise: Scribes in Primary Care @ Brigham & Women's Hospital - South Huntington

Dr. Pabo is a physician, strategist, social entrepreneur
Serves as Associate Medical Director for Primary Care and Medical Director for Central Population Management at Brigham and Women's Hospital
Sees patients as a PCP at South Huntington Primary Care Associates
She is Associate Faculty at Ariadne Labs and HMS and provides consulting services to healthcare delivery and health technology companies
Previously worked at Twine Health, the Harvard Medical School Center for Primary Care, the Institute of Healthcare Improvement, and the Global Health Delivery Project

Brinton Clark MD

Clinic Medical Director & Associate Program Director, Providence Portland Internal Medicine Residency Program

Expertise: Opioid Management using Medication-Assisted Treatment Waivers @ Providence Portland Medical Center

Dr. Clark attended medical school at University of California, San Francisco, where she also completed her internal medicine residency
She has served on the core faculty of the Providence Portland Internal Medicine Residency program in Portland, OR since 2005. She currently serves as the Clinic Medical Director and Associate Program Director
She has been treating patients with opioid use disorders with medication-assisted therapy for 10 years

Janina Morrison MD MPH

Medical Director, The Wellness Center, LAC+USC Medical Center

Expertise: Wellness Navigators for Social Determinants of Health @ LA+USC Medical Center

Dr. Morrison is the Director of Clinical and Preventive Services for the Division of Chronic Disease and Injury Prevention at the Los Angeles County Department of Public Health
Serves as Medical Director of The Wellness Center at the Los Angeles County+University of Southern California (LAC+USC) medical center and a physician in the LAC+USC primary care clinic
Dr. Morrison completed medical school at UCSF and training in internal medicine and preventive medicine at Columbia University and the New York City Department of Health and Mental Hygiene

Shari Zakim-Yacouby LICSW

Clinical Social Worker, Integrated Behavioral Health Program, Boston Medical Center Family Medicine

Expertise: Opioid Management via Group Visits @ Boston Medical Center

Ms. Zakim-Yacouby is a Clinical Social Worker for the Integrated Behavioral Health Program at BMC Family Medicine
Graduated from the Boston University School of Social Work in 2014
Uses Cognitive Behavioral Therapy, solution focused therapy, and a myriad of other patient focused interventions. Provides individual and group therapy within the Family Medicine Clinic
Previously worked in substance abuse treatment in a methadone clinic setting and on the inpatient social work team at BMC

Tu-Mai Tran MD

Associate Professor of Family Medicine, Boston Medical Center

Expertise: Opioid Management via Group Visits @ Boston Medical Center

Born in Vinh-Long, South Vietnam, Dr. Tran’s interest in medicine flourished as she observed her parents, both pharmacists, help those who were sick or dying there
Dr. Tran graduated with a bachelor of science degree in Biology at the University of California, Irvine
Received her doctorate in medicine at Tufts University Medical School and completed her Family Medicine Residency at Brown University
Dr. Tran’s interests include teen health care, international health care and maternal/child health

Kristen Lee MD

Medical Director, Adult Primary Care HCV Program, Boston Medical Center

Expertise: Hepatitis C Management via Patient Financial Incentives @ Boston Medical Center

Dr. Lee is a primary care provider at BMC and attending physician at the Boston University School of Medicine
Serves as medical director for the Adult Primary Care HCV Treatment Program at BMC
Graduated from medical school at UCSD and completed residency at both the Emory University Internal Medicine Primary Care Track Residency Program and the Tufts Medical Center Internal Medicine Residency Program
At Emory, participated in the Distinction of HIV medicine program and subsequently was certified as an HIV Specialist by the American Academy of HIV Medicine in 2014
Work focuses on improving access to HCV treatment and enhancing HIV prevention and treatment in primary care setting

Alison Landrey MD

Assistant Professor, University of Vermont Medical Center

Expertise: Teaming in Primary Care @ University of Vermont's Aesculapius Medical Center

Dr. Landrey is an Assistant Professor of Medicine at the University of Vermont Larner College of Medicine and a primary care doctor at Adult Primary Care, South Burlington
Received her medical degree from SUNY Downstate and completed her Primary Care Internal Medicine Residency at the University of Colorado
A dedicated educator, she has taught in Doctoring and Professionalism courses, and precepts internal medicine residents
In her clinical innovation role, she focuses on enhancing teams in primary care and chronic disease management

Kristin Huang MD

Assistant Professor, Tufts University School of Medicine

Expertise: A program to enhance hypertension management at an urban, academic primary care clinic, Opioid Prescribing Optimization @ Tufts, Diabetes Testing Automation @ Tufts

Dr. Huang is a primary care physician and the Assistant Director of Quality Improvement at Tufts Primary Care - Boston.
Her dual interests in global health and community health have intersected in her current practice of caring for Cantonese-speaking immigrants in the Chinatown community surrounding Tufts
When not working, she likes to spend as much time as possible outdoors with her family

Blair Fosburgh MD

Medical Director, Internal Medicine Associates at Massachusetts General Hospital

Expertise: Diabetes Population Health Management @ Massachusetts General Hospital, Patient Reported Outcomes in Primary Care @ Mass General

Dr. Fosburgh is an internal medicine physician at Massachusetts General Hospital
She is Medical Director of the Internal Medicine Associates at Massachusetts General Hospital, a resident-faculty practice, and an Assistant Professor at Harvard Medical School
She has deep expertise in General Internal Medicine and has published on topics such as shared decisionmaking, resident education in primary care, diabetes management, and cancer screening

Irina (Era) Kryzhanovskaya, MD

Assistant Professor, UCSF School of Medicine

Expertise: Opioid Management via Multidisciplinary Committee @ UCSF

Clinician-educator within the Division of General Internal Medicine at UCSF
Graduate of the UCSF Primary Care Internal Medicine Residency Program
Former Chief Resident in Internal Medicine at Zuckerberg San Francisco General Hospital
Expertise in treatment of patients with substance use disorders
Chairs the Division of General Internal Medicine Controlled Substance Review Committee and chairs clinic efforts around buprenorphine prescribing.

Scott Steiger, MD

Associate Professor, UCSF School of Medicine

Deputy Medical Director, Opiate Treatment Outpatient Program, San Francisco General Hospital

Expertise: Opioid Management via Multidisciplinary Committee @ UCSF

Directs the Opiate Treatment Outpatient Program at San Francisco General Hospital
Board certified in Internal Medicine and Addiction Medicine
Maintains a primary care practice and attends on the inpatient medicine wards at San Francisco General Hospital
Academic interests focus on teaching about addiction and its treatments