Overview

FirstCall was created in 2015 as a telemedicine service for Penn Medicine employees. The goal was to provide employees with an alternative way to receive non-urgent medical care instead of visiting the emergency department (ED).

Organization Name

Penn Medicine

Organization Type

• Academic Medical Center

Tech Involved

• Telemedicine software

Team Members Involved

• Clinical Informatics Specialist
• Quality Improvement Director
• RNs

Workflow Steps

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Sources

Chaiyachati, K. H., Mahraj, K., Mrad, C.G., et al. Using Design and Innovation Principles to Reduce Avoidable Emergency Department Visits Among Employees of a Large Academic Medical Center. Healthcare 9,1. 2021.